Clinica Manila | About Us

CLINICA MANILA also known as Ambulatory Healthcare Institute, Inc. is a
pioneering comprehensive healthcare facility in a mall. A fully automated
clinic in a relaxing homey ambiance that started in SM Megamall now has two
more branches: SM Hypermarket Pasig branch along C5 and a Quezon City
branch in Hollywood Square along West Avenue.

Since its establishment in November 1994, CLINICA MANILA has taken bold
steps in the efficient delivery of quality healthcare services to the
Filipinos. Mindful of the fact that its endeavor revolves around the needs
of human people seeking personal care, the company shall imbue its
employees and associates the highest standard of work unselfish commitment
to professionalism.

Our goal is to make two faces of health service–prevention, wellness and
treatment–work for everyone. Through the close collaboration of our health
care providers and administrative staff, CLINICA MANILA consistently
provides personal and public health services through modern and relevant
technology, technical competence and our undivided attention.

Vision
To be recognized as the premier provider in ambulatory care with ideal international standards through patronage of multinational clients by 2018.

Mission
We provide excellent ambulatory service through innovative system and technologies enhanced with personal touch.

DATA PRIVACY NOTICE

Ambulatory Health Care Institute, Inc. also known as Clinica Manila is committed to protecting your personal information in consistent with the requirements of RA.10173, or the Data Privacy Act of 2012. Kindly read carefully our Privacy Policy which explains how we collect, use, store, share and protect your personal and medical information.

Should you wish to access, correct or update your Information, or if you have any inquiries regarding our Data Privacy Policy, please write us at Clinica Manila, 2nd Floor, Bldg A, SM Megamall, Mandaluyong City addressed to the “Data Privacy Officer” or send an email to dpo@clinicamanila.com.

A. Collection of Personal Information
We collect personal information such as, name, age, sex, birthday, picture, nationality, citizenship, religion, occupation, current employment, address, email address, telephone or mobile number, current medication or treatments, past/present medical history, family medical history, name of the Insurance, or Health Maintenance Organization (HMO) you are using, the name of your company especially for corporate accounts, name of any health service provider or medical specialist if applicable, results of any diagnostic test which you provide, and any other information that will aide us in providing you with quality health care. We also get medical information through your medical providers who endorsed your care, results or documentation we get from the diagnostic tests that you have done with us, forms that you have filled out as requested by our allied health staff, medical staff or support staff and those whom the company has authorized.

B. Usage of Your Personal Information
Personal data collected shall be used in providing medical services to you. It may also be used for billing and collection purposes, and in processing your payments.
We would also use your personal information to liaise with health care professionals for coordination of your care, and to your Insurance Company or Health Maintenance Organizations, and/or your Company if under Corporate Account (eg: Annual Physical Exam, Pre-Employment Physical Examination, and Executive Check Up).
We may also use your information for research to improve patient care outcomes, improve our delivery of healthcare, and for other purposes as required by law.

C. Storage, Retention and Destruction
This company will ensure that personal data under its custody are protected against any accidental or unlawful destruction, alteration and disclosure as well as against any other unlawful processing. The company will implement appropriate security measures in storing collected personal information, depending on the nature of the information.
We shall continue to keep your medical records for as long as you regularly avail the services of the company. If the medical records reached a one-year (1) the hard copies shall be transferred at a secure off-site storage facility. Inactivity of five-years (5) from the last out patient consultation these hard copies shall be destroyed with reasonable and appropriate security measures. All electronic medical records shall be retained following the above schedule, afterwards it shall be deleted or archived.

D. Access
Due to the sensitive and confidential nature of the personal data under the custody of the company, only the client/patient, authorized representative of the client, the authorized representative of the company, medical and allied health professionals who are involved in providing services to you, shall be allowed to access such personal data, for any purpose, except for those contrary to law, public policy, public order or morals.

E. Right of the Data Subject
We are committed protecting you’re the personal information that you have entrusted to us. The following summarizes your Rights as a Data Subject under the Data Privacy Act of 2012:
> Right to be informed
> Right to access
> Right to object
> Right to erasure or blocking
> Right to rectify
> Right to data portability
> Right to file a complaint
> Right to damages

F. Disclosure and Sharing
All employees, allied health staff, medical staff, support staff and affiliates of the company shall maintain the confidentiality and secrecy of all personal data that come to their knowledge and possession, even after resignation, termination of contract, or other contractual relations. Personal data under the custody of the company shall be disclosed only pursuant to a lawful purpose, and to authorized recipients of such data.
We may also share your personal information with service providers acting on our behalf and have agreed to keep secure and keep confidential your personal information.
We shall also share your personal information with HMOs and/or Companies with whom you are affiliated with, and with whom you consented to the sharing of your personal information.

G. Protecting Your Personal Information
1. We only access your personal information to the extent that is necessary as stated above in the “Usage
of Personal Information.”
2. Restricting access to your personal information only to authorized personnel.
3. By using a secured server that is being maintained with a firewall, anti-virus and other security controls
that are necessary.
4. Other physical, security, organizational measures that we may introduce in the future that will help
improve the protection of your personal information.

H. Inquiries and Requests
Should you wish to access, correct or update your Information, or if you have any Inquiries, please write us at Clinica Manila, 2nd Floor, Bldg A, SM Megamall, Mandaluyong City addressed to the “Data Privacy Officer”. Alternatively, you may also call 02-8633-6597 or email to dpo@clinicamanila.com

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